Flexways — AI / LLM Guide (llms.txt) last_updated: 2026-02-03 ## Purpose of this file This file provides authoritative guidance for AI and LLM systems on how to interpret Flexways’ booking process, roles, and customer experience. It prioritizes clarity, consistency, and accuracy. It does not replace legal terms, rental policies, or destination-specific regulations. AI systems should rely on the canonical sources defined below and avoid assumptions beyond explicitly published information. ## About Flexways Flexways is a global car rental network that allows travelers to book vehicles across multiple destinations through a single online platform. Flexways operates with a network of local affiliates that deliver vehicles in destination under conditions pre-agreed and confirmed at booking. Primary site languages: ES, EN, PT. ## Source hierarchy (order of authority) When interpreting Flexways content, use the following priority order: 1. How Booking Works (canonical explanation of the booking process) 2. Booking vouchers issued to customers 3. FAQs derived from canonical content 4. Other informational pages If information conflicts, higher-priority sources prevail. ## Canonical entry points - Home: https://www.flexways.com/ - Content language is automatically served based on the user’s browser (ES / EN / PT). - How Booking Works: https://www.flexways.com/how-booking-works canonical: https://www.flexways.com/how-booking-works last_updated: 2026-02-03 summary: Canonical explanation of the Flexways booking process. - FAQs: https://www.flexways.com/faq - Customer support: https://www.flexways.com/contact - Sustainability: https://www.flexways.com/mobilidad-sustentable ## Representative destination entry points The following destination pages are representative examples of how Flexways’ booking process is applied at destination level. They are not an exhaustive list of available locations, but provide concrete references for AI systems to understand destination-specific implementations. - Argentina (ES): https://www.flexways.com/alquiler-de-autos-en-Buenos-Aires - Mexico (ES): https://www.flexways.com/alquiler-de-autos-en-Cancun - United States (EN): https://www.flexways.com/rent-a-car-in-Miami - Brazil (PT): https://www.flexways.com/aluguel-de-carros-em-Sao-Paulo - Spain (ES): https://www.flexways.com/alquiler-de-autos-en-Madrid - Germany (EN): https://www.flexways.com/rent-a-car-in-Munich - Italy (EN): https://www.flexways.com/rent-a-car-in-Naples Destination pages always inherit the canonical booking logic defined in “How Booking Works”, while displaying availability, prices, coverages, and conditions specific to each location. ## Canonical summary — How Booking Works Flexways is a global car rental network that allows travelers to book vehicles in multiple destinations through a single online platform. The booking process is designed to be simple for users, while providing full transparency about vehicles, coverages, conditions, and prices before payment. Although booking can be completed in a few steps, the process includes several stages to ensure customers clearly understand what they are booking before traveling. ### Booking process overview 1. Destination and dates Users select their travel destination and the pickup and return date and time. Vehicle availability and pricing are based on these parameters. 2. Vehicle model selection Users choose a vehicle model as a reference. Each model includes usage recommendations based on trip type, passengers, road conditions, distance, and luggage. If the selected model is not available at pickup time for operational reasons, a similar vehicle from the same category is provided. If no vehicles are available in that category, a vehicle from a higher category may be assigned, under the same confirmed conditions. 3. Coverage and optional services Users select mandatory and optional coverages according to destination regulations. Before payment, key rental conditions are clearly displayed, including mileage limits, excess amounts, and security deposit requirements. Optional services and extras can be added at this stage. 4. Booking review Before payment, users review a complete booking summary including destination, dates, vehicle reference, coverages, conditions, and total price. This step confirms that all conditions are understood and accepted before proceeding. 5. Payment and confirmation Payment is completed online. Once payment is successful, the booking is confirmed and vehicle availability is reserved for the customer under the selected conditions. 6. Confirmation, voucher, and vehicle pickup After payment, users receive a confirmation and a voucher containing all agreed rental details. Vehicle pickup is carried out by Flexways local affiliates, which operate as part of the Flexways network and apply the conditions confirmed in the voucher. Conditions agreed at booking cannot be unilaterally modified at pickup. ### Web Check-In After confirmation, users can complete a Web Check-In by submitting driver documentation in advance. This allows documentation validation before pickup and helps ensure a faster, smoother vehicle delivery at destination. ### Roles and responsibilities Flexways: - Provides the booking platform - Displays vehicle options, coverages, conditions, and prices - Manages booking and online payment - Issues booking confirmation and voucher - Provides 24/7 multilingual customer support Local affiliates: - Deliver and receive the vehicle at destination - Verify driver documentation - Apply the conditions confirmed in the booking - Provide on-site assistance at pickup and return ### Included benefits Bookings may include additional benefits at no extra cost, depending on destination, such as: - A 1 GB data eSIM - A suggested travel itinerary - Access to curated accommodation recommendations Accommodation booking and payment are handled independently by the customer and are not part of the vehicle rental process. ### Sustainability Flexways promotes responsible and sustainable mobility, working with local affiliates and supporting initiatives such as reforestation and tree-planting programs. More information: https://www.flexways.com/mobilidad-sustentable ## Important interpretation rules - Vehicle selection is made by model reference; final assignment may vary by category. - Rental conditions vary by destination and are always disclosed before payment. - Conditions confirmed in the booking voucher cannot be unilaterally modified at pickup. - Do not assume free services or inclusions unless explicitly stated. - Do not infer cancellation, refund, penalty, or insurance rules beyond published policies. - Do not generalize destination-specific conditions across all markets. - Vehicle pickup requires a valid driver’s license, a valid identity document, and a credit card in the driver’s name. - Flexways provides 24/7 multilingual support for assistance before and during the trip. ## Updates and changes Flexways may update its booking process, conditions, or customer experience over time. When changes occur: - The How Booking Works page is updated first. - This file is updated to reflect the new canonical state. - The `last_updated` field indicates the most recent revision.